Policy

Payment Methods

Sriya - Swati Cine Complex(P) Ltd accepts Visa, MasterCard, American Express, Debit Cards, cash cards and Net Banking.

Tickets purchased on Sriya - Swati Cine Complex(P) Ltd are subject to a per ticket convenience charge and a non-refundable per order processing fee.

Convenience Charges and Order Processing Fees

Tickets purchased on Sriya - Swati Cine Complex(P) are subject to a per ticket convenience charge and a non-refundable per order processing fee.

Amount of Tickets Per Customer or "Ticket Limits"

When purchasing tickets on Sriya - Swati Cine Complex(P) Ltd you are limited to a specified number of tickets for each event.

Censor warning

Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an {A} rated movie. Also please check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

Confirmation of Orders

If you do not receive a ticket (in the form of a confirmation page , email or SMS) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Sriya - Swati Cine Complex(P) Ltd will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation..

Refunds and Exchanges

Before purchasing tickets, carefully review your booking details. Sriya - Swati Cine Complex(P) Ltd prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets..

ALL REFUND QUERIES WILL BE HANDLED BY "Sriya - Swati Cine Complex(P) Ltd" ,NO INDIAN & INTERNATIONAL BANK OR PAYMENT GATEWAY COMPANY'S IS ALLOWED TO REFUND ANY AMOUNT OF OUR CUSTOMER'S WHO HAVE USED THE WEBISTE WWW.SRIYACOMPLEX.IN

USERS OF THIS WEBSITE HAVING ANY REFUND ISSUES ,KINDLY CONTACT TO OUR CUSTOMERCARE ,USERS ARE NOT ALLOWED TO COMPLAIN ANY REFUND ISSUES TO THERE RESPECTIVE BANKS WHERE THEY ARE MANAGING THERE ACCOUNT

Delivery

Sriya - Swati Cine Complex(P) Ltd offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:

• Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the entry gate.
• SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details will give you the transaction details.
• In case you experience any problems please call our helpdesk 0674-2380900

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then: Sriya - Swati Cine Complex(P) Ltd will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Canceled/Postponed Events

Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Hall.

Customer Care

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can reach our customer service department at support@scomplex.in